How can we help?
Answers to common questions, or open a ticket and our team replies within 4 hours, around the clock. English and Hindi; other languages through translation.
How does Trade Assurance (escrow) work?
You pay into escrow. The supplier is paid only after you confirm delivery. If something goes wrong, raise a dispute or a quality claim and the money stays protected until it is resolved.
How do I choose a shipping partner?
After payment, open the order and pick from the logistics partners' live quotes (price, speed, rating). Pay the freight and follow tracking on the order page.
What if the goods arrive late or damaged?
If the seller ships after the promised date you get compensation automatically. For quality problems, request a return or refund from the order within the return window.
Can I order samples first?
Yes. Products with a Samples tab can be ordered in small quantities through escrow before a bulk order.
How do I get Pay Later?
Open a ticket under Payments with your company details. Once a credit limit is approved, Pay Later 30/60 days appears at checkout.
How do I become a verified seller?
Register with your GSTIN and IEC, upload your GST certificate in Company & KYC, and our team reviews it within 2 working days.
My business is listed but I never signed up
PappaCart lists manufacturers from public business information as unverified. Use “Is this your business?” on the listing to claim it, or the removal link in our message to hide it.